FREQUENTLY ASKED QUESTIONS

We accept payments through our online shop using a major credit card, PayPal.

Orders sent or shipped within the state of New Jersey will be charged sales tax.
Additional states may be subject to sales tax if applicable.

Orders are processed and shipped within 1-2 business days after placing the order. Orders placed on holidays and weekends are processed the following business day.
We are located in the United States and ship all orders from Tulsa, Oklahoma.
Shipping time depends upon shipping method, package size, and location.
You will receive an email when your package ships with the expected arrival date.
We cannot be responsible for transit times, which is the carrier’s responsibility.
Please refer to our Shipping Policy page for complete details.

We process and package our orders quickly, so please contact us immediately to see if the order is still in process. If so, then we would be happy to add to the order and send you a revised invoice.
It is possible that the order is already packaged for shipping and then we would not be able to add to that package. You will then have to place another order.

Please let us know of changes as soon as possible. After the package has been processed and delivered to the carrier, we will be unable to make any changes.
The customer is responsible for ensuring we have the correct address before shipping.
We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
Reshipment on packages returned to us due to incorrect address reship at the customer’s cost.

Please allow up to 2 business days for your order to be processed and shipped out.
Once the order has been shipped, you should receive a shipping confirmation with tracking information at the email address provided when the order was placed
If you cannot find the shipping email in your inbox, please be sure to check your spam or junk file before contacting us for status.

If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier.
Unless you have opted to insure these packages, we cannot be responsible for any refunds on lost or stolen packages.
Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package.
Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

Please contact us as soon as possible, and we’ll ship out the correct items immediately, along with a prepaid label to return the incorrect item if necessary.
Please let us know what you ordered and what you received in its place.

Please note that the actual product color may vary slightly from the photo in the listing because of differences in computer monitors, smartphone/tablet screens and even product dye lots.
We do our best to coordinate our products into colors and themes for you but cannot guarantee an exact match.
Please contact us if you have any questions about matching products. We are happy to send actual photos if needed.